Press Releases

Washington D.C. (May 22, 2024) | This week, the U.S. House of Representatives passed H.R. 5887, the Government Service Delivery Improvement Act introduced by Reps. Barry Loudermilk (GA-11), Ro Khanna (CA-17), Byron Donalds (FL-19) and William Timmons (SC-04).

This important legislation will improve the way federal agencies deliver critical services to the American people. It requires the heads of federal agencies to designate an existing senior official responsible for improving service delivery. It also directs the Office of Management and Budget (OMB) to select a senior official to coordinate these efforts across federal agencies. These officials will help agencies implement best practices and measure progress to improve the public’s experience in-person, online or over the phone.

“Ensuring that our federal government works efficiently starts by requiring high-quality employees to fulfill their Constitutional responsibilities and carry out the mission. As a longtime advocate for creating a customer-focused government, I’m proud to join Rep. Khanna and my colleagues in supporting the Government Services Delivery Improvement Act, which promotes a more effective, reliable, and responsive federal government, and works to keep its promise to deliver quality services to the American people,” said Rep. Barry Loudermilk (GA-11).

“This bill will make it easier for Americans to access essential federal services from Social Security to Medicare to veterans’ benefits by designating officials to drive changes and increasing coordination across the government. The federal government has an obligation to deliver quality services efficiently and effectively and this bill will make good on that. I’m so glad to see this bill pass and the House and hope to see it signed into law by the president very soon,” said Rep. Ro Khanna (CA-17).

“The federal government is only as good as the quality of services it provides to the American people,” said the House Oversight and Accountability Committee’s Cybersecurity, Information Technology, and Government Innovation Subcommittee Ranking Member Gerry Connolly (VA-11). “That’s why it’s absolutely imperative that the public interacts with a modern, accessible, and customer-focused government. And it’s why it’s equally important that the federal government is able to measure its progress in that regard. I’m proud to join Rep. Khanna and my colleagues in promoting a federal government that works, first and foremost, for the people it serves, and I am proud to see our legislation pass the House today.”

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