From Nextgov:
“A pair of lawmakers want federal agencies to provide more consistent—and better—customer service for the millions of people who interact with them on a daily basis.
In an effort to improve the government’s dismal customer experience, Reps. Barry Loudermilk, R-Ga. and Gerry Connolly, D-Va., introduced legislation that would create customer service standards federal agencies would need to meet.” READ MORE
